Application Support Lead

Employment Type:Permanent
Job Location:Switzerland
Job Function:

We are looking for a experienced Application Support Lead, who would be working within a dynamic environment both implementing and supporting on various technical platforms. He would manage a team split between diferent timezones, therefor we need strong technical candidate who is flexible to learn /support new technologies/ applications.

We are looking for candidate with:

  • 5+ years proven experience leading a support function team
  • Experienced supporting java applications running on Unix environments
  • Experience supporting Trading environments
  • Strong understanding of devOps technologies and have worked within a Product Organization setup
  • Work experience and deep understanding of cloud environments
  • Handling incidents with Engineers / Database Engineers and Development within a timely manner
  • Experienced writing retrospectives and working with relevant stakeholders to identify root cause for incidents
  • Experienced in supporting and coordinating BCM exercises
  • Managing on-call rota with team individuals
  • Experienced working with external vendors for outsourced services
  • Should have good availability to support priority incidents and colleagues
  • Willing to build strong working relationships with clients / IT colleagues
  •  Effectively communicate with team and stakeholders to gain shared understanding of strategic requirements
  • Having knowledge in creating documents and reviewing with team  
  • Management reporting and ad-hoc reporting
Job Requirement:

  • Supporting applications running on both Windows and Unix environments
  • Experience supporting Sophis core positioning system would be beneficial
  • Proven experience implementing monitoring solutions (preferably ElasticSearch / Nagios)
  • Proven experience working with centralized logging solutions (Kibana would be preferable)
  • GIT / JIRA / Confluence administration
  • Implement and Support company batches via Control-M (batch control tool)
  • Worked with docker / Kubernetes would be beneficial
  • Expected to be hands on to debug incidents with various stakeholders
  • Fluent in English, German is a bonus
  • Developed leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategy
  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
Contact Details:

Lana Krajnovic

+49 172 9821 821