Senior Application Support Lead

Employment Type:Permenant
Job Location:Lisbon Portugal
Job Function:

We are looking for candidates that would be working within a dynamic environment both implementing and supporting on various technical platforms. You would be a deputy managing a team split between Zurich/ Lisbon and Singapore timezones. You would typically be a hands on technical lead flexible to learn /support new technologies/ applications.

The candidate would fit the following profile:

  • Minimal 5 years proven experience leading a support function team (preferably Finance industry)
  • Experienced supporting java applications running on Unix environments (preferably Ubuntu)
  • You have had experience supporting Trading environments and leasing with both Trading / Structuring / Sales individuals on a daily basis to resolve Production incidents
  • Experience supporting a core position system would be beneficial (preferably Sophis)
  • Understand devOps technologies and have worked within a Product Organization setup
  • Handling incidents with Engineers / Database Engineers and Development within a timely manner
  • Experienced writing retrospectives and working with relevant stakeholders to identify root cause for incidents
  • Strong experience supporting and implementing with batch management tools (Control-M is used with Leonteq)
  • Experience supporting Market Data (reuters / Bloomberg) systems
  • You have experience supporting and coordinating BCM exercises
  • Managing on-call rota with team individuals
  • Experienced working with external vendors for outsourced services
  • Should have good availability to support priority incidents and colleagues
  • Willing to build strong working relationships with clients / IT colleagues
  • Proactively identify opportunities to improve existing services / platform
  • Experienced supporting and implementing with deployment tools  

Job Requirement:

Skillset expectation

  • Experienced supporting applications running on both Windows and Unix environments
  • Experience supporting Sophis core positioning system would be beneficial
  • Proven experience implementing monitoring solutions (preferably ElasticSearch / Nagios)
  • Proven experience working with centralized logging solutions (Kibana would be preferable)
  • GIT / JIRA / Confluence administration
  • Implement and Support company batches via Control-M (batch control tool)
  • Experience with Nolio deployment tool would be beneficial
  • Ability to act as an Incident Manager to support / coordinate / communicate with relevant stakeholders
  • Worked with docker / Kubernetes would be beneficial
  • Expected to be hands on to debug incidents with various stakeholders
  • Fluent in English, German is a bonus
  • Flexible to learn new technologies and will be comfortable to train employees where required